Frequently Asked Questions

Yes, our service is 100% free to you. The apartment communities pay us a referral fee from their marketing budgets for bringing them qualified residents.

We start with a conversation to understand your specific needs, preferences, and budget. We then use our proprietary databases and market knowledge to create a personalized list of apartments that match your criteria.

We specialize in finding apartments throughout the San Antonio area, with expertise in neighborhoods like Downtown, The Pearl, Alamo Heights, Stone Oak, the Medical Center, La Cantera/The Rim, and surrounding areas.

We have access to a vast majority of the apartments in the area. We work directly with most of the communities to get real-time availability and specials, including those not publicly listed.

The best way to start is by filling out our online questionnaire or giving us a call. We will then contact you to discuss your needs and begin the search.

The timeline depends on your specific needs. We can often provide a personalized list of options within a few hours to one business day.

Yes, in Texas, apartment locators are required to be licensed real estate agents and are regulated by the Texas Real Estate Commission (TREC).

No. Your rent will be the same whether you use our service or find the apartment on your own. Our fee comes from the property’s marketing budget.

If you find an apartment on your own, you are free to lease it. To receive our free service and expert guidance, you must list our name as your referral on the guest card and application.

If your initial list doesn't have a perfect match, we will take your feedback and continue the search until we find a place you love.

Yes, we are here to guide you through the process, from understanding the rental criteria to what documentation you need.

Common requirements for the majority of properties include a verifiable income (typically 3x the monthly rent), a credit check, and a criminal background check.

We do. While a low credit score may limit your options, we can help you find communities that are more flexible or have specific programs for applicants with less-than-perfect credit.

Yes, we do. Many properties have policies regarding criminal records. We will help you find communities with more lenient policies and guide you on how to apply for the best chance of approval.

Having an eviction on your record can make it difficult to get approved. However, we can help you find apartments with policies that may allow for an older eviction or those who consider an eviction on a case-by-case basis.

Move-in costs typically include a security deposit (starting at approx $150 to one month's rent), a prorated first month's rent, and any application or administrative fees. The property will provide you with a full cost breakdown. There may be additional fees, please ask the property before applying.

You will typically need a government-issued photo ID, proof of income (pay stubs, tax returns, or an offer letter), and a social security number.

We specialize in helping out-of-state clients. We can provide virtual tours, detailed neighborhood information, and guide you through the entire application process remotely.

Many properties accept other forms of identification, such as an ITIN (Individual Taxpayer Identification Number) or a passport. We can help you find communities that have flexible policies.

Yes, we are committed to helping all clients find suitable housing and will assist you in finding communities that can make reasonable accommodations.

Absolutely not. We are real estate professionals and strictly adhere to all federal and state Fair Housing Laws. We provide equal service to all clients regardless of their protected class.

Yes, we do. It is a violation of federal law to discriminate against a client based on familial status (the presence of children under 18).

No, it is a violation of Fair Housing Law to discriminate or ask questions about a person's national origin.

In Texas, you have specific rights related to health and safety, privacy, and security devices. You can find detailed information on the Texas Property Code and the Texas Apartment Association (TAA) website.

A reasonable accommodation is a change or exception to a policy that allows a person with a disability to use and enjoy a dwelling, such as allowing a service animal in a no-pet building.

No. Under Fair Housing laws, an emotional support animal is not considered a pet, and a landlord cannot charge a pet deposit or pet rent for it. This is subject to change without notice, please confirm with a property before applying.

No. It is a violation of Fair Housing Law to discriminate against a person based on their sex.

During a tour, pay attention to the cleanliness of common areas, a lack of excessive noise, and the overall maintenance of the property.

A lease special is an incentive offered by a property to encourage a move-in. Common specials include free rent for a month, a reduced security deposit, or gift cards.

Prorated rent is a partial month's rent payment that you make if you move in on a day other than the first of the month.

Verifiable income is proof of your earnings, such as recent pay stubs, a signed offer letter from your employer, or recent tax returns if you are self-employed.

Yes. You will typically need to provide your last two years of tax returns or recent bank statements to verify your income.

Lease terms typically range from 6 to 15 months, with 12 months being the most common. Many properties offer different rates for varying lease lengths.

Renters insurance is an insurance policy that protects your personal belongings inside your apartment in the event of theft, fire, or other damages. Most apartment communities require it.

Yes, many properties work with students. You may need a co-signer or proof of enrollment and financial aid to qualify.

Yes, we can help you find apartments that offer short-term leases, which are typically for a duration of less than 6 months.

Yes, apartment prices and specials can change daily, sometimes hourly. This is based on supply and demand, which is why it's important to have a locator who is constantly tracking the market.

The best deals are often found on specific move-in dates or through unadvertised specials. Our agents are constantly in contact with properties and can provide you with the most up-to-date information to ensure you get the best price.

You can ask your agent about a community's pet policy, which may include breed restrictions, weight limits, and additional fees or deposits for pets.